THE CUSTOMER JOURNEY
From an invitation
to a more informed return.
A guided experience for your customers.
Relevant guidance and time to prepare, with a clearer record of engagement for your business.
SIX STEPS. ONE CONNECTED EXPERIENCE.
See it through your
customer’s eyes.
Hover, tap or use your keyboard
to explore each stage.
01 / INVITATION
An invitation to prepare
Customers access Return Ready through your unique link, used in an email, app button or printed QR code.
Your existing communications. A new way to engage.THE MEMBER’S VIEW
Behind the journey,
a clearer picture.
Move beyond simply distributing a guide. Understand who registered, who went on to scan and where customers stopped.
Explore member benefitsA record of individual customers who registered.
See who scanned, who did not, and the time between registration and scanning.
Understand damage findings, average damage counts and common parts and damage types.
GUIDANCE WITH A CLEAR PURPOSE
Helping customers prepare.
Keeping the final decision clear.
Return Ready provides guidance relevant to specific damage. It complements the full Fair Wear and Tear Guide; it does not replace the guide, provide a comprehensive whole-vehicle assessment or guarantee the leasing company’s final decision or charges.
Watch the Return Ready overview